FAQ & Policies
How do I book directly instead of through Airbnb?
Use the booking form on the Vacation Rental or Event Venue page. Our calendar syncs with Airbnb every 15–30 minutes, so availability is always accurate on both platforms.
What is your cancellation policy?
Rental stays: full refund up to 14 days before check-in, 50% refund up to 7 days before, no refund within 7 days. Venue reservations: deposits are non-refundable within 30 days of the event; contact us for details.
Is a security deposit required?
A refundable damage deposit may apply to venue bookings and is returned within 5 business days after inspection, assuming no damage.
Can I bring my own caterer or vendors to the venue?
Yes — the venue is vendor-friendly. Alcohol service requires a signed waiver and, for cash bars, event insurance.
What time is check-in and check-out for the house?
Check-in is after 4:00 PM and check-out is before 11:00 AM. Self check-in instructions are emailed 48 hours before arrival.
Do you accept pets?
Pets are considered on a case-by-case basis — message us before booking.
How do I pay, and is it secure?
All payments are processed securely through Stripe. We accept major credit/debit cards, Apple Pay, and Google Pay. We never see or store your card details.
Can I cancel or view my booking online?
Yes — create an account and visit My Account > Bookings to view details, download invoices, or request a cancellation.